Privacy Policy
Last Updated: January 15, 2025
At brendofilixlab, we're committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This comprehensive privacy policy outlines our practices and your rights regarding your data.
Information We Collect
We collect various types of information to provide you with our business budget essentials services and improve your experience with our platform. This includes information you provide directly to us and information we collect automatically through your use of our services.
Personal Information You Provide:
- Contact details including name, email address, phone number, and mailing address
- Account credentials and profile information
- Financial information necessary for budget planning and analysis
- Business information including company details and industry sector
- Communication preferences and feedback
- Payment information for our services (processed securely through third-party providers)
Information Collected Automatically:
- Device information and IP addresses
- Browser type and operating system details
- Usage patterns and interaction data
- Location information (with your consent)
- Cookies and similar tracking technologies
How We Use Your Information
Your information helps us deliver personalized budget planning services and maintain the quality of our platform. We process your data for specific, legitimate purposes that benefit both you and our service quality.
Purpose | Information Used | Legal Basis |
---|---|---|
Service Delivery | Contact details, financial data, business information | Contract performance |
Account Management | Profile information, preferences, communication history | Contract performance |
Customer Support | Contact details, service history, technical information | Legitimate interest |
Service Improvement | Usage data, feedback, analytics information | Legitimate interest |
Marketing Communications | Contact details, preferences, interaction history | Consent |
Data Sharing and Third Parties
We carefully select our partners and service providers to ensure your data receives the same level of protection we provide. We never sell your personal information to third parties for their marketing purposes.
When We Share Your Information:
We may share your information with trusted third parties only in specific circumstances: service providers who help us operate our platform, legal compliance requirements, business transfers, and with your explicit consent for specific purposes.
Our service providers include payment processors, cloud storage providers, analytics services, and customer support platforms. Each provider is bound by strict confidentiality agreements and data protection standards.
Data Security Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards.
Technical Safeguards:
- End-to-end encryption for sensitive data transmission
- Secure server infrastructure with regular security updates
- Multi-factor authentication for administrative access
- Regular security audits and penetration testing
- Automated backup systems with encryption
Organizational Safeguards:
- Staff training on data protection and privacy practices
- Access controls limiting data access to authorized personnel
- Regular review and update of security policies
- Incident response procedures for potential data breaches
Your Privacy Rights
You have significant control over your personal information. We respect your privacy rights and provide clear mechanisms for you to exercise these rights.
Important Notice:
Under Australian privacy law, you have the right to know what personal information we hold about you and how we use it. You can request access to this information at any time.
Your Rights Include:
- Access to your personal information and how we process it
- Correction of inaccurate or incomplete information
- Deletion of your personal information in certain circumstances
- Restriction of processing for specific purposes
- Data portability to transfer information to other services
- Withdrawal of consent for marketing communications
- Filing complaints with privacy regulators if you believe your rights have been violated
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods vary based on the type of information and how it's used.
Information Type | Retention Period | Reason |
---|---|---|
Account Information | Duration of account + 3 years | Legal compliance, dispute resolution |
Financial Data | 7 years from last transaction | Tax and regulatory requirements |
Marketing Data | Until consent withdrawn | Ongoing marketing purposes |
Support Communications | 2 years from last contact | Service improvement, quality assurance |
International Data Transfers
While we primarily process your data within Australia, some of our service providers may process information in other countries. We ensure appropriate safeguards are in place for any international transfers.
When we transfer your personal information outside Australia, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally approved mechanisms to ensure your data receives equivalent protection.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
Types of Cookies We Use:
- Essential cookies necessary for website functionality
- Performance cookies to analyze website usage and improve our services
- Functionality cookies to remember your preferences and settings
- Marketing cookies to deliver relevant advertisements (with your consent)
Updates to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We'll notify you of significant changes through email or prominent notices on our website.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Address: Freemasons Centre, Corner Grafton St & Minnie St, Cairns City QLD 4870, Australia
Phone: +61892212295
Email: info@brendofilixlab.sbs
Privacy Officer: Available Monday-Friday, 9:00 AM - 5:00 PM AEST